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Shipping policy

Shipping policy

The Products are delivered according to the terms and procedures specified on the website www.casagrimaldi.it as determined by the Customer when placing the Order. Transport costs, if requested at the time of placing the Order, are borne by the Customer, and may vary depending on the delivery service chosen for the Order, where this option is available. Transport costs are indicated on the Order summary page only in the case of deliveries within Italy. If the Purchase Order provides for the transport of the goods outside the Italian borders, the shipping costs will vary according to the geographical area of delivery, the weight, the volume and the total value of the goods. The delivery times indicated in the conditions of carriage on the www.casagrimaldifood.it website are not binding either for Italy or for abroad. They simply indicate the period of time that is normally assumed to be necessary to deliver the goods from the time of delivery to the appointed carrier. All deliveries are made at street level and not always with prior telephone notice.

If at the time of delivery the packages delivered by the courier appear visibly damaged or altered (e.g. by affixing anonymous adhesive tape or bearing the courier’s name), the customer must write on all copies of the delivery note the following statement “Acceptance with reservation” specifying the reason for the reservation. If additional costs are incurred by the Seller due to the fact that the Customer does not allow delivery in the standard terms and times foreseen at the time the Order is sent, for example by requesting extended delivery times, changes of destination or refusing to pay the cash on delivery, the Seller has the right to cancel the delivery and claim the higher costs incurred from the Customer.

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