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Returns and refunds

Refund policy

Pursuant to Article 3 of Leg. 185/99, on the protection of consumers in respect of distance contracts, the Customer, who for any reason is not satisfied with the purchase made, has the right to withdraw from the sales contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the Products. Withdrawal must be exercised by sending, within the aforementioned period, a written notice by registered letter with acknowledgement of receipt (A/R) expressing the wish to withdraw from the contract concluded. The Standard Form of Withdrawal may be used for this purpose, but it is not compulsory. Tale comunicazione dovrà essere indirizzata tramite email a info@casagrimaldifood.com. If the Customer exercises the right of withdrawal, he must also return the goods INTEGRATED and UNUSED (in their original packaging) at his own expense. The return shall take place within and no later than 14 working days by insured package, carriage paid, at the address that will be communicated to the Customer following the return communication. Under no circumstances will cash-on-delivery or carriage-paid parcels be collected, nor will parcels sent to an address other than the one communicated be accepted. If the right of withdrawal has been exercised in accordance with these instructions, the Seller shall refund the sums paid by the Customer for the purchase of the goods free of charge (excluding the costs of returning the goods, which shall be borne by the Customer and the cases specified below), within a period of 14 days. The right of withdrawal may only be exercised by customers who purchase without requesting the issue of an invoice with a VAT number and for whom the use of the goods is not part of their professional activity, since the law applies only to non-professional users.

Casa Grimaldi may withhold the refund until it has received the product intact or until the Customer has demonstrated that he/she has returned the goods, whichever comes first.

For purchases made by Credit Card, the refund will be made by reversing the transaction directly to the Credit Card.

For purchases made by PayPal payment, the refund will be made by crediting the Customer’s account.

For purchases made by payment on delivery (cash on delivery), the refund will be made by crediting the Customer’s account.

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