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General terms and conditions

Terms and conditions of service

Article 1 – General provisions

  1. By navigating in this area the user accesses Casa Grimaldi, accessible through the url: www.casagrimaldi.it. Browsing and sending a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as indicated therein.
  2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by
Società Grimaldi Graziana
Headquarters: via Sergente de Pascale 38, San Marzano Sul Sarno, 84010 Partita IVA: 05513000652
  1. Before accessing the products provided by the site, the user must read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
  2. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Casa Grimaldi reserves the right to modify unilaterally and without prior notice.
  3. It is possible to use the site and thus access and purchase products provided by it in the following languages:
  • Italian
  • English

Article 2 – Object

  1. The present General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders of products on Casa Grimaldi and do not regulate, instead, the supply of services or the sale of products by subjects other than the seller who are present on the same site through links, banners or other hypertext links.
  2. Before placing orders and purchasing products and services from other parties, we recommend that you check their terms and conditions of sale.

Art. 3 – Conclusion of the contract

  1. In order to conclude the purchase contract, you will need to fill in the electronic form and submit it following the relevant instructions.
  2. It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the method of delivery of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and timing for returning the purchased products.
  3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
  4. The contract is concluded when the seller receives the form completed by the user, after checking that the data contained therein is correct.
  5. The user will be obliged to pay the price from the moment the online order process is completed. This will be done by clicking on the “Pay now” button at the end of the wizard.
  6. Once the contract is concluded, the seller takes over the order for processing.

Article 4 – Registered users

  1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide his personal data correctly and truthfully.
  2. Once registered, the user will receive a confirmation email in the email provided. Confirmation must be given within 24 hours at the latest. After this period, in the absence of confirmation, Casa Grimaldi will be released from any commitment to the user.
  3. The confirmation will in any case exonerate Casa Grimaldi from any responsibility regarding the data provided by the user. The user is obliged to promptly inform Casa Grimaldi of any variation of his own data communicated at any time.
  4. If the user communicates inaccurate or incomplete data, or if there is a dispute by the interested parties about the payments made, Casa Grimaldi will have the right not to activate or to suspend the service until the relevant shortcomings have been remedied.
  5. On the occasion of the first request for activation of a profile by the user, Casa Grimaldi will assign to the same user name and a password. The latter acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system capable of identifying the user that the acts performed by means of such access shall be attributed to him and shall be binding on him.
  6. The user undertakes to keep his access data secret and to store them with due care and diligence and not to pass them on, even temporarily, to third parties.

Art. 5 – Availability of products

  1. Product availability refers to the actual availability at the time the user places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, the products may be sold to other customers before the order is confirmed.
  2. Even after the order confirmation e-mail has been sent, partial or total unavailability of goods may occur. In this case, the order will be rectified automatically by eliminating the unavailable product and you will be informed immediately by e-mail.
  3. If the user requests the cancellation of the order, terminating the contract, Casa Grimaldi will refund the amount paid within 14 days from the moment in which Casa Grimaldi became aware of the buyer’s decision to terminate the contract.

Art. 6 – Products offered

  1. Casa Grimaldi sells: consumer electronics
  2. The offer is detailed on our website at the link:https://casagrimaldifood.com/negozio/

Art. 7 – Payment methods and prices

  1. The price of the products shall be as indicated on the website from time to time, unless there is an obvious error.
  2. In the event of an error, Casa Grimaldi will notify the purchaser as soon as possible so that the order can be confirmed for the correct amount or cancelled. There shall be no obligation on the part of Casa Grimaldi to supply the goods sold at the incorrectly indicated lower price.
  3. Site prices include VAT and shipping costs. Prices are subject to change at any time. The changes do not apply to orders for which an order confirmation has already been sent.
  4. Once you have selected the products you want, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details may be changed before payment.
  5. Payment can be made by:
    Credit Card (MasterCard, Visa and AMEX) or Debit and Paypal

Art. 8 – Delivery

  1. Casa Grimaldi ships throughout Italy, excluding the Vatican City State and the Republic of San Marino.
  2. Casa Grimaldi will only make deliveries to the user’s home, provided at the time of purchase.
  3. Delivery is generally made within 1-3 weeks, or, if no delivery date is specified, within the estimated time when selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.
  4. If delivery is not possible, the order will be sent to the warehouse. In such a case, a notice will specify the location of the order and how a new delivery can be arranged.
  5. If you are unable to be at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
  6. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we shall assume that we intend to terminate the contract.
  7. As a consequence of the termination, the amounts shall be returned, including the costs of delivery with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 14 days from the date of termination. Transport resulting from termination of the contract may have additional costs that will be borne by the buyer.
  8. Shipping costs are borne by the purchaser and are explicitly highlighted when the order is placed.

Art. 9 – Passing of risk

  1. The risks relating to the products shall be borne by the purchaser from the time of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all amounts due in respect thereof, including shipping costs, or upon delivery, whichever occurs later.

Article 10 – Warranty and commercial conformity

  1. The seller is liable for any defect in the products offered on the site, including non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.
  2. If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes which are outside his or her trade, business or profession, if any, this guarantee shall apply provided that the defect becomes apparent within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was recognised by the purchaser; and that the online return form is correctly completed.
  3. In the event of non-conformity, the user who entered into the contract as a consumer shall be entitled to have the products restored to conformity without charge by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in respect of the disputed goods and the consequent refund of the price.
  4. All return costs for defective products shall be borne by the seller.

Art. 11 – Withdrawal

  1. In accordance with the legal provisions in force, the purchaser is entitled to withdraw from the purchase without penalty and without specifying a reason, within a period of 14 days pursuant to Art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
  2. In the case of multiple purchases made by the purchaser in a single order and delivered separately, the 30-day period begins on the date of receipt of the last product.
  3. Users wishing to exercise their right to cancel their purchase may send an email, indicating the order number and name of the user, to:


  1. The purchaser shall also exercise the right of withdrawal by sending any express statement containing the decision to withdraw from the contract or alternatively by sending the standard withdrawal form, as set out in Part B of Annex I to Legislative Decree 21/2014, which is not mandatory.
  2. The goods must be returned to:
    The address to which the goods should be returned will be communicated in response to the refund email.
  3. The goods must be returned undamaged, in their original packaging, complete in all their parts and with the accompanying fiscal documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.
  4. As provided for in Art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer has demonstrated that he has returned the goods.
  5. The right of withdrawal will not apply if the services and products of Casa Grimaldi are included in the categories of art. 59 of Legislative Decree 206/2005.
  6. The site will make the refund using the same means of payment chosen by the purchaser during the purchase process. In the case of payment by bank transfer, and if the user wishes to exercise his or her right of withdrawal, he or she must provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.

Article 12 – Data processing

  1. By using the site, the user authorises the processing of his personal data. This information is also valid for the purposes of Article 13 of EU Regulation no. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
  2. The data controller is Graziana Grimaldi.
    3. The Data Processor, appointed by the owner, is Graziana Grimaldi.
  3. The data will be processed at Via Sergente de Pascale 38, San Marzano Sul Sarno, SA.
  4. Data processing is carried out exclusively in electronic form, by means of computer tools and supports designed to ensure the security and confidentiality of the data. The information stored is protected against unauthorised access.
  5. We process data provided by users regarding purchase orders, payments (which may contain name, address, contact details), IP address, all other data provided.
  6. The purpose of the use of such data is the execution of the purchase order and payments, the communication of such data to third party providers of payment and shipping services as well as contacts of an informative nature regarding the activities and services of the site, offers of a commercial nature from affiliated companies and business partners.
  7. The purpose of the use of such data is the execution of the purchase order and payments, the communication of such data to third party providers of payment and shipping services as well as contacts of an informative nature regarding the activities and services of the site, offers of a commercial nature from affiliated companies and business partners.
  8. The provision of data and consent to processing for the purposes of commercial communications is optional. However, a refusal to provide such data or to consent to its processing may result in the impossibility for the user to receive such further services.
  9. The user, in always has the right to have his data updated, corrected or integrated, the cancellation, the transformation into an anonymous form or the blocking of data processed in violation of the law, including data whose storage is not necessary in relation to the purposes for which the data were collected or subsequently processed, certification to the effect that the operations have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
  10. You have the right to object, in whole or in part, to the processing of personal data concerning you for legitimate reasons, even if pertinent to the purpose of collection, and to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication.
  11. Users may also revoke at any time the consent to the processing of their data previously given to Casa Grimaldi.
  12. All rights under EU Regulation 2016/679 can be exercised by the user by writing to the following email: info@casagrimaldifood.com
  13. All rights provided for in EU Regulation 2016/679 may be exercised by the user by writing to the following email: info@casagrimaldifood.com To this end, the user authorises the use of identification codes known as cookies, i.e. small files sent by its Internet server and recorded on the hard disk of the user’s computer.
  14. The hard disk collects information about the user’s language preference and stores the pages of the site visited. Cookies are used for the purpose of avoiding

that the user receives the same information repeatedly or in the wrong language, and to adapt the content and presentation of the site to the user’s browser type.

Art. 13 – Safeguard clause

  1. If one of the clauses of these General Terms and Conditions of Sale is void for any reason whatsoever, this will not affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.

Art. 14 – Contacts

  1. All rights under EU Regulation 2016/679 can be exercised by the user by writing to the following email: info@casagrimaldifood.com

Art. 15 – Applicable law and jurisdiction

  1. These General Terms and Conditions of Sale shall be governed by and construed in accordance with Italian law, without prejudice to any other overriding mandatory provision of the purchaser’s country of habitual residence. Accordingly, the interpretation, execution and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law.
  2. Any disputes inherent and/or consequent to the same shall be settled exclusively by the Italian judicial authority. In particular, if you are a consumer, any disputes shall be settled by the court of your place of domicile or residence in accordance with the applicable law.

These conditions were drawn up on 07/02/2021.